Each organisation has its own unique set of problems - so Capital 21  provides every client with its own customised solution designed to meet  these

This, in turn, means our range of products is literally as wide ranging as the telephony related business issues out there – from the mundane to the unexpected. What we offer then is a tailor-made, mix and match solution service drawing from a virtually infinite number of feature facilities available including –

• Automatic answer and attendance of calls – both permanently and regardless of volume – with customers held in a warm and friendly environment
• Full statistical information on all call activity available instantly via our web link – know exactly where the calls are coming from
• Capture of customer details and data from callers
• Detailed customer information – with or without human voice contact
• Special “queue” jumping facilities for “gold standard” clients
• Re-routing of calls to unique locations to relieve pressure at unusual times
• Voice recording of all calls to meet best practice, professional compliance or legislative demands
• Direction of customers to nearest suitable geographical location for sales, support or simply local information

Now that’s what we call Talking Sense . . .