The ultimate solution for volunteer-based and other charitable  organisations

The nuances pertaining to help lines – use of volunteers, a variety of locations, the baton passing activity as one helper hands over to another, the ensuring that a single advertised number is always available – create a never ending variety of problems.

Fortunately, Help Line Controller can solve them all. Using Help Line Controller as the platform -

100% of all inbound helpline calls can be answered via a single 0845 number covering the UK
• Calls can be answered 24 hours a day, 7 days a week – and are never engaged
• A caller can be welcomed – then fed relevant information – before being automatically “sent” to a geographically close respondent, the application having already identified the incoming call number and matched it accordingly
• Home based respondents and advisors simply log on and off using their own handsets in that they are recognised by the system
• Calls can be directed wherever or whenever needed using a real time web link to the switch where prioritisation and administration control exist
• The system recognises when a respondent has failed to answer and assumes that log off has taken place

  Now that’s what we call Talking Sense . . .